RISCO Cloud - End User Q&As

Why is RISCO charging home and business owners for cloud services?

Since RISCO Cloud was launched in 2010, we have made significant investments to develop the most advanced security cloud platform in the industry, providing an unmatched user experience and added value integrated solutions such integrated video for alarm event verification and smart home.

To maintain such high levels of service and reliability, RISCO Cloud is becoming a paid subscription service.

 

When I purchased the system, I was told by the installer that there are no recurring fees for using the App. Why do you charge me now?

In common with many other online platforms, RISCO provided RISCO Cloud services for many years, without any charge. Over the years, the quality and user experience of the service improved significantly, due to the high levels of investment we put in the platform.

The cost to provide the highest standard of cloud services to your security system increased significantly. Therefore, to continue to provide of highest standard of interactive services means we have had no other option but to introduce the small usage charge.  

The possibility of the future implementation of charges has always been clearly indicated in the Terms & Conditions of the Smartphone App and Web application.  

 

What am I paying for?

Every alarm system, camera or video recorder that is connected to RISCO Cloud requires computing resources, which is the first element of the cost. In addition, significantly high levels of investment are placed in protecting your privacy and data, with key investment in data protection and cyber security tools and measures.

The RISCO Cloud platform allows you to add additional products and solutions in the future, such as a complete video solution, smart home and video doorbell – all these solutions can be managed and monitored from the same app.

 

Other apps for alarm systems and smart home are free of charge. Why you are different?

Today, an increasing number of cloud services are not free of charge. Some alarm and smart home apps are not technically cloud services. In many cases, the app communicates directly with the alarm system or with the device itself, rather than cloud platform. These apps are limited with integration of various services and are far less secure. RISCO Cloud is now the most secure and robust security platform in the market. Over the years we invested millions of pounds in cyber security protection, capacity and survivability of our Cloud platform – unmatched by any of our competitors.

RISCO Cloud is powered by Microsoft Azure and enjoys the highest standards of managed services, scalability and data security. It meets the highest standards of quality and it has certification of European standards EN 50136-1 and EN 50136-3, as well as international standards, the ISO/IEC 27001:2013 certification.  

 

How will payment be made?

Payment for RISCO Cloud services will be made through an in-app purchase mechanism in the same manner as other subscription apps and be processed through your smartphone distribution platform such as App Store or Play Store.

You will need to ensure you have a payment method inserted.

For App Store:

https://support.apple.com/en-gb/billing

For Play Store:

https://support.google.com/googleplay/answer/4646404?

 

What will happen to my alarm system if I refuse to pay?

Should you decide you do not wish to pay, you acknowledge that the RISCO Cloud services are not relevant for you. Your alarm system will continue to function regularly, and you will be able to arm and disarm it and operate many other activities, by using the keypad or keyfob. However, you will not be able to use your App and your installer will not be able to service your system remotely.

Your installer may need to increase their service fees due to the on-premise solution that might be needed. If your system is connected to an alarm receiving centre via the RISCO Cloud, then your installer will have to reestablish this connection to the monitoring service in an alternative manner (direct connection).

 

Who can I contact for further explanation?

Should you wish to discuss this with a member of the RISCO customer support team, please contact 0161 655 5590 (Mon-Fri, 9am - 5pm) or email ukcloud@riscogroup.co.uk